Shipping & Returns

SHIPPING POLICY

INTERNATIONAL SHIPPING 

* DECEMBER UPDATE 2024 *

Orders placed by December 13 will be shipped from Hong Kong. However, we cannot guarantee delivery before Christmas 2024.

For more details, please click HERE to WhatsApp us or send us a DM on Instagram.

AIR MAIL DELIVERY : 20 - 30 days 

(DELIVERY AFTER CHRISTMAS)

(US, Germany, Japan, Spain, Sweden, Thailand, Switzerland, AU, UK)​

​  USD 12 (WITH TRACKING NO.)

-

SURFACE DELIVERY: 20 - 65 days

(Rest of the world)

 USD 7 (WITH TRACKING NO.)

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EXPRESS DELIVERY: 5 - 10 days

USD $20 - $33​

 

​-

LOCAL HONG KONG

FREE SHIPPING HK ( NO TRACKING NO.)/ LOCAL PICK UP/ SF

​

--THROUGH HONG KONG POST--

Track you parcel 'Here' 

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RETURN ADDRESS: 

ATTN: DDIIN CONCEPT LTD.

CDW BUILDING, 388 CASTLE PEAK ROAD, TSUEN WAN,

HONG KONG

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​​RETURN & EXCHANGE POLICY​

No-Hassle 14 Day Guarantee:
We feel that you will love our products. However, if you are not completely satisfied with your purchase from our website, you may return your item(s) within 14 days of receipt for replacement or refund. (Ink cartridges and refills are not made by us and therefore are excluded from this guarantee.) The items being returned must have been purchased directly through the official website www.ddiin.com

 After 14 days, we cannot accept returns or exchanges for any reason. We are not responsible to pay or reimburse for any return shipping costs or duty fees that may apply.

 

To return an item:

  1. Pack and return the item in the original packaging and shipping box, if possible.

  2. Include the original online packing slip/invoice & Reason for Return.